Privacy policy, conditions and warranties - Terrafloâ„¢ Docks Pontoons
1. Conditions of use
Overview
This website is operated by Terrafloâ„¢. By accessing and using this site, you agree to these terms of use. If you do not agree to these terms, please do not use our site or services.
We reserve the right to change these terms at any time. It is your responsibility to review them regularly.
2. Copyrights and trademarks
The name "Terraflo", its logo and product designs are trademarks and copyrights protected by applicable laws. Any reproduction, distribution or modification without prior written authorization is prohibited and may result in legal action.
For all requests to use our trademarks or designs, please contact us at: info@terraflo.ca.
3. Prohibited uses
It is strictly forbidden to use this site for :
Any illegal activity;
Infringement of intellectual property rights;
Downloading viruses or malware;
Unauthorized collection of personal information;
Harassment, defamation or discrimination;
Disruption of safety measures.
Any violation will result in suspension or termination of access to the site.
4. Terms of sale, payment, cancellation and delivery
Payment and deposit
The balance is payable no later than 14 days before the estimated delivery or pick-up date.
All deposits are final and non-refundable. They guarantee material reservation, production planning and delivery window.
Changes and cancellations
No changes may be made to the model, engine, or major components of the order within 30 days prior to the estimated delivery or pick-up date. Additions may be made if items are in stock. Cancellations within 30 days of delivery or pickup will incur a $2,000 charge.
Delivery, pick-up and delivery times
Due to the seasonal nature of our deliveries and factors beyond our control, the delivery or pick-up date may vary slightly (up to 30 days before or after the estimated date). Terraflo is not responsible for delays caused by force majeure events (extreme weather conditions, supply problems, etc.).
Terms of delivery
The customer must ensure secure and unobstructed access to the delivery site or collection point. Any delay or damage caused by inadequate access will be charged to the customer. Additional time spent on site will be billed at $150/hour.
5. Liability and risk
Ownership and responsibility for the product are transferred to the customer upon delivery or pick-up. Terraflo declines all responsibility for any accident, injury or damage occurring during or after delivery or pick-up, including those resulting from inadequate access conditions or misuse.
6. Warranty
2-year limited warranty on structural components.
15-year manufacturer's warranty on float buoyancy.
This warranty only covers manufacturing defects under normal use and excludes damage caused by misuse, incorrect installation, unauthorized modifications, or extreme environmental conditions (storms, vandalism, etc.).
7. Privacy Policy
Data collection and use
We collect your personal information solely for the purpose of providing our products and services, and to enhance your customer experience. The data collected includes: name, e-mail address, telephone number and postal address.
Security
We implement technical and organizational measures to protect your data, including SSL encryption and firewalls. However, Internet transmission is never totally secure.
Your rights
You can access, correct or request the deletion of your data by contacting us at info@terraflo.ca.
8. Photo and video consent
By accepting delivery or pick-up, you consent to photos or videos being taken during installation or delivery, which may be used for marketing purposes, unless otherwise requested in writing.
9. Applicable law and jurisdiction
These terms and conditions are governed by the laws of the province of Quebec. Any dispute shall be submitted to the exclusive jurisdiction of the Quebec courts.
10. Policy changes
Terraflo reserves the right to modify this policy and its conditions at any time. The most recent version is always available on this site.